Your privacy is important to us. At Hastil Tours and Travels, we respect your personal information and are committed to handling it responsibly and transparently.

This Privacy Policy explains what information we may collect when you visit or use our website, how we use and protect that information, when we may share it with others, and the choices you have regarding your personal information.

By accessing or using our website, https://hastil.com, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction

Hastil Tours and Travels (“Hastil Tours and Travels”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy applies to information collected through our website, https://hastil.com, and through communications or services connected with our website.

This policy explains:

• What personal information we may collect.
• How and why we collect and use your information.
• How we may share your information.
• How we protect and retain your information.
• How cookies and similar technologies may be used.
• Your rights and choices regarding your personal information.
• How you can contact us regarding privacy-related questions.

By using our website or requesting our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information that may be received from service providers or other third parties.

We only collect information that is reasonably necessary for providing, improving, and managing our services.

2.1 Information You Provide to Us

When you contact us, make an enquiry, request information, make a booking, or use our services, you may provide information such as:

• Full name
• Email address
• Mobile or telephone number
• Residential, business, or billing address
• City, state, PIN code, and country
• Travel preferences and requirements
• Booking and trip-related information
• Information about travel companions where necessary for making a booking
• Any information you voluntarily provide through contact forms, enquiry forms, emails, or other communications with us.

Please only provide information that is necessary for your enquiry, booking, or requested service.

2.2 Booking and Payment Information

When you purchase or book our services, we may collect information necessary to process and manage your booking, such as your name, billing details, booking details, and selected payment method.

Where online payment is available, payment transactions may be processed through third-party payment gateways. We do not intend to store complete credit/debit card numbers, CVV numbers, or other sensitive payment credentials on our website unless specifically required and lawfully permitted.

Your payment information may be handled directly by the applicable payment service provider according to its own privacy policy and security practices.

2.3 Information You Send to Us

We may collect information that you voluntarily provide when you:

• Submit an enquiry.
• Contact our customer support team.
• Request a quotation.
• Make or modify a booking.
• Ask questions about our travel services.
• Communicate with us by email, telephone, messaging services, or other channels.
• Submit feedback, reviews, or other comments.

2.4 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Internet service provider
• Pages visited
• Links clicked
• Date and time of your visit
• Time spent on different pages
• Referring website or webpage
• General geographic information such as country or city
• Other technical information required to operate and improve our website.

This information generally helps us understand how visitors use our website and allows us to improve website performance and user experience.

3. How We Use Your Information

We may use the personal information we collect for legitimate business purposes, including:

Providing Our Services

We may use your information to:

• Process travel enquiries and bookings.
• Provide requested travel and tourism services.
• Prepare quotations and itineraries.
• Communicate booking confirmations and updates.
• Respond to your questions and requests.
• Provide customer support.
• Manage changes, cancellations, or other requests related to your booking.
• Maintain records of transactions and bookings.

Communication

We may use your contact information to communicate with you regarding:

• Your enquiries.
• Booking confirmations.
• Payment or transaction-related matters.
• Changes or updates to services.
• Important information regarding your travel arrangements.
• Customer service requests.

Where permitted by applicable law, we may also contact you about our services, offers, promotions, or travel-related information.

You may opt out of promotional communications at any time.

Improving Our Website and Services

We may use information to:

• Understand how visitors use our website.
• Improve website functionality and performance.
• Improve our services and customer experience.
• Identify technical problems and errors.
• Conduct internal research and analysis.
• Develop new services and features.
• Monitor website traffic and usage trends.

Security and Fraud Prevention

We may use information to:

• Protect our website and systems.
• Verify information where necessary.
• Detect and prevent fraudulent or unauthorized activity.
• Investigate security incidents.
• Protect our customers, employees, business, and property.

Legal and Regulatory Requirements

We may use or disclose information where reasonably necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from government or law-enforcement authorities.
• Enforce our terms and policies.
• Protect our legal rights.
• Resolve disputes.
• Prevent or investigate unlawful activity.

4. Sharing of Personal Information

We do not sell your personal information to third parties.

However, we may share certain information when it is necessary to provide our services, operate our business, or comply with legal requirements.

4.1 Service Providers

We may share relevant information with trusted third-party service providers that help us operate our business, such as:

• Payment processing providers.
• Website and hosting providers.
• IT and technology service providers.
• Communication and messaging providers.
• Customer support providers.
• Analytics and website performance providers.
• Travel and booking service providers.

These service providers are expected to use personal information only for the purposes for which it is provided and to maintain reasonable safeguards for the information.

4.2 Travel and Service Partners

Where necessary to fulfill your travel arrangements, we may share relevant booking information with travel-related service providers, such as:

• Hotels and accommodation providers.
• Airlines.
• Transportation providers.
• Tour operators.
• Activity and experience providers.
• Other suppliers involved in fulfilling your requested travel arrangements.

Only information reasonably necessary for providing the requested service should be shared.

4.3 Legal Requirements

We may disclose your information if we believe that doing so is necessary to:

• Comply with applicable law.
• Respond to a court order, legal process, or government request.
• Protect the rights, safety, and property of Hastil Tours and Travels or others.
• Investigate suspected fraud or unlawful activity.
• Enforce our agreements and policies.

4.4 Business Transactions

If Hastil Tours and Travels is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable laws and appropriate safeguards.

5. Your Rights and Choices

Depending on applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional or marketing communications.
• Ask questions about how your information is collected and used.
• Raise a concern regarding our handling of your personal information.

To exercise any applicable rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

Please note that some information may need to be retained where required by law, for legitimate business purposes, or for the establishment, exercise, or defense of legal claims.

6. Marketing Communications

If you have provided your contact information, we may send you information about our services, travel packages, special offers, promotions, or other relevant updates where permitted by applicable law.

You can choose to stop receiving promotional communications by:

• Using the unsubscribe option included in promotional emails, where available; or
• Contacting us directly.

Even if you opt out of marketing communications, we may still send important service-related communications, such as booking confirmations, payment information, changes to your itinerary, or other necessary transactional messages.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small text files that may be stored on your device when you visit a website.

We may use cookies to:

• Help our website function properly.
• Remember preferences.
• Understand how visitors use our website.
• Improve website performance.
• Analyze website traffic.
• Identify technical problems.
• Improve our services and user experience.
• Support relevant advertising or marketing activities, where applicable.

Types of Cookies

Essential Cookies

These cookies may be necessary for certain parts of our website to function properly. Disabling them may affect some website features.

Functional Cookies

These cookies may remember choices and preferences to provide a more convenient browsing experience.

Analytics Cookies

Analytics cookies may help us understand website traffic and how visitors interact with different pages and features.

Advertising Cookies

Where applicable, third-party advertising or marketing providers may use cookies or similar technologies to provide advertisements that may be more relevant to your interests.

Third-party providers may have their own privacy policies governing how they collect and use information.

Managing Cookies

Most web browsers allow you to control or delete cookies through their settings.

If you choose to block or delete certain cookies, some features of our website may not function properly.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, travel partners, social media platforms, or other external websites.

If you click on a third-party link, you will be directed to that third party’s website.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing your personal information.

9. Data Security

We take reasonable steps to protect the personal information we collect against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the nature of the information, we may use appropriate technical, administrative, and organizational safeguards.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

If you believe that your interaction with us or our website may no longer be secure, please contact us immediately.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, or regulatory requirements.

The length of time information is retained may depend on:

• The nature of our relationship with you.
• Your bookings or transactions.
• Our legal and regulatory obligations.
• Accounting and tax requirements.
• Dispute resolution requirements.
• The need to establish, exercise, or defend legal claims.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Children’s Privacy

Our website and services are not intended to be used independently by children under the age of 18.

We do not knowingly collect personal information directly from children under 18 for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

12. International Data Transfers

Depending on the service providers and technology platforms we use, your information may be processed or stored in locations outside your state, city, or country.

Where information is transferred or processed across borders, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable privacy and data-protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services.
• Our website.
• Technology and security practices.
• Applicable laws and regulations.
• Our business practices.

When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Hastil Tours and Travels

Website: https://hastil.com

Address:
Sector-21C, Faridabad, Haryana, 121001, India

Phone:
+91 8742912908

Email:
Connect@Hastil.com

We will make reasonable efforts to respond to privacy-related enquiries and requests in accordance with applicable laws.

15. Consent

By using our website and providing your personal information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and shared as described above.

If you do not agree with this Privacy Policy, please do not provide unnecessary personal information or use the website where such use requires the processing of your personal information.

Hastil Tours and Travels reserves the right to update this Privacy Policy whenever necessary.